InDrive drivers have launched a strike in protest against rising security threats and what they describe as exploitative fare policies.
The Public Relations Officer of the Amalgamated Union of App-Based Transporters of Nigeria (AUATON), Lagos State Council, Mr. Steven Iwindoye, issued a statement on Wednesday in Lagos, alleging that InDrive’s operational policies endangered both drivers and passengers.
Iwindoye claimed that the platform’s inadequate rider verification process had contributed to a surge in criminal activities, including robbery and even the killing of drivers. “Criminals can easily access the platform by posing as passengers and attacking unsuspecting drivers,” he stated.
Beyond security concerns, Iwindoye criticised InDrive’s fare negotiation model, which allows passengers to propose fares, often resulting in unreasonably low offers. “Fuel costs, vehicle maintenance, and other expenses have skyrocketed, yet InDrive permits passengers to dictate fares that barely cover our costs. Some riders even reduce fares by up to 50 per cent, exacerbating drivers’ financial struggles,” he added.
AUATON has urged the government and relevant regulatory agencies to intervene and enforce stricter verification measures for both drivers and passengers to improve safety. The union also called for fairer fare structures that reflect rising transportation costs, a more responsive support system to address drivers’ concerns promptly, and formal recognition of drivers’ rights within the platform.
Until these demands are met, AUATON has directed its members to stop accepting rides from InDrive, effectively halting its operations in Lagos. Iwindoye reaffirmed the union’s commitment to securing improved working conditions and a safer environment for drivers.
In response, InDrive’s Africa Public Relations Manager, Lineo Thakhisi, defended the company’s model, stating that the platform is built on fairness, transparency, and choice. “Unlike traditional ride-hailing models, InDrive allows drivers to set their own fares and negotiate directly with passengers, giving them greater control over their earnings,” she said.
Thakhisi further highlighted that InDrive offers the lowest commission rates in Nigeria, ensuring that drivers retain a larger share of their earnings compared to other platforms. Addressing security concerns, she noted that InDrive has implemented several safety features, including trip verification measures, emergency assistance options, and a robust rating system. “We continuously assess and enhance these security measures to ensure a safer experience for all users,” she added.
She encouraged drivers to channel their grievances through official platforms, stressing that collaboration is key to improving the service. “We are open to constructive dialogue with drivers and unions and remain committed to working closely with stakeholders to enhance security, improve driver earnings, and create a more supportive environment for all,” Thakhisi said.
